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IQSATI Help Center

Frequently Asked Questions

Find answers about IQSATI, installment plans, applications, payments and merchant accounts.

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Search is currently a visual element. FAQ answers are grouped below.

FAQ 01

Customers

Questions about browsing IQSATI and choosing installment products.

What is IQSATI?+

IQSATI is a marketplace that helps customers discover products and installment offers from participating merchants in one place.

Does IQSATI sell products directly?+

No. Products are offered by participating merchants. IQSATI helps customers discover, compare and apply for available installment plans.

Can I compare products before applying?+

Yes. You can browse products, merchants and available installment information before submitting an application.

Do I need an account to browse products?+

You can browse the marketplace without completing an installment application. An account may be required when you want to apply or manage your application.

FAQ 02

Installment Plans

Understand advance payments, tenure and monthly installments.

What information should I compare in an installment plan?+

Compare the product price, advance payment, monthly installment, tenure and total payable amount. Merchant-specific terms may also apply.

Can installment plans vary between merchants?+

Yes. Each participating merchant may offer different advance requirements, tenures, pricing and eligibility conditions.

Can a plan have zero advance payment?+

Some merchants may offer plans with zero advance payment while others may require an initial amount. The available plan details should be reviewed before applying.

Is the lowest monthly installment always the cheapest option?+

Not necessarily. A lower monthly payment can come with a longer tenure or a different total payable amount. Compare the complete plan rather than only the monthly figure.

FAQ 03

Applications & Payments

What happens after you choose a plan and submit an application.

What happens after I submit an installment application?+

Your application is submitted for merchant review. The merchant may review your information and required documents before approving or declining the request.

Does submitting an application guarantee approval?+

No. Approval depends on the merchant's review process, eligibility requirements and business rules.

Who approves my installment application?+

The participating merchant reviews and makes the approval decision for the application.

Where can I see my payment schedule?+

For an active installment plan, your account can show the relevant payment plan and scheduled installments when available.

What should I do if I have a payment issue?+

Use the IQSATI contact page and include your application or payment reference if available so the issue can be routed correctly.

FAQ 04

Merchants

For businesses interested in selling installment products on IQSATI.

How can my business join IQSATI?+

Start from the merchant registration page, provide your business information and complete the required onboarding steps.

What can merchants manage through IQSATI?+

Merchants can publish products, manage installment plans, receive applications and manage customers and collections through the merchant portal.

Can merchants create different installment plans for products?+

Yes. Merchants can configure eligible installment options according to their pricing and business rules.

Can merchants advertise on IQSATI?+

IQSATI can support promotional placements such as featured merchants, sponsored products and advertising campaigns.

Still need help?

Contact the IQSATI team

If your question is about a specific application, payment or merchant, include the relevant reference when contacting us.

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